- Where exactly is this resort?
The Mayan Palace Cancun isn't actually in Cancun. It is about 30 minutes ride south on the beautiful Mayan Riviera.
It is about ten minutes ride north of Playa del Carmen.
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- How's the beach?
The beach is beautiful and private. The swimming is a little too rocky right in front of the resort, but 5 minutes or so walk to the south and it's perfect.
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- What are the resort amenities?
- HUGE, Three level interconnected swimming pool
- Jacuzzi in the pool
- Nice palapas for you to relax under
- Sports activities for adults and children
- Four restaurants on property
- Poolside snack bar
- Two swim-up pool bars
- Tennis Courts
- Rental of kayaks and hobycats
- Live entertainment nightly
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- Auto rental
- Child care/babysitting
- Massage therapy
- Laundry service
- Laundromat self-service
- Ice machines
- Tobacco shop
- Travel agency
- Medical facilities
- Elevators
- Beautiful Jack Nicklaus II Golf Course
- Spa and Fitness Center
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- Are groceries readily available and good quality?
Yes. There are groceries at the resort, but if you are going to cook often, we recommend going to a grocery store in town
at least once as a more cost effective alternative. Chedraui is an excellent store on the main highway 307 and Juarez in Playa
del Carmen.
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- Do I need to rent a car?
It depends. You can easily get by without a car. You can get a taxi into Playa or catch one of the mini busses called collectivos on the main road for about $1 / person. Click here for more detailed collectivo information.
If you plan to do much exploring of the Mayan Riviera, renting a car at the airport is the way to go.
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- Is there a shuttle from the airport?
Yes. It runs around $15 per person. Taxis around $35-$40 per taxi. If you want a shuttle you should contact the concierge at Concierge
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- What is the Grand Mayan?
The Grand Mayan is located on the same resort grounds as the Mayan Palace. The difference is that the Grand Mayan units are larger and have more amenities. For more details on the Grand Mayan click here.
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- Can I rent an ocean front suite?
All the units at the Riviera Maya resort run perpendicular to the beach, so there are really no ocean front rooms, but it is never far away.
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- Is there internet access?
There is an internet cafe available for a nominal fee. There are no internet hookups or wireless access in the rooms.
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- Is Mayan Palace kid friendly?
Mayan Palace resorts are committed to kids. They have kids programs every day and babysitting available. Mexico in general loves kids.
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